Content
Bank’s NOC/Helpdesk provides a 24x7x365
service, for Content Bank customers to report
service delivery faults and conditions that
may affect network and services performance.
You will
be connected with one of Content Bank's NOC
staff who will answer and request information
about the fault:
Your name
Your organisation
Your Content Bank Account Manager
Your contact telephone number
A brief description of the fault
Approximate time the fault occurred
Content Bank’s
NOC staff will try to resolve the fault at a first
level, with a standard fault escalation process
in place to ensure Content Bank can resolve the
fault and notify you that the problem has been resolved
ASAP
You may also
email noc@contentbank.com.au
which is also monitored 24x7, however, the response
is likely to be slower than using the NOC Helpdesk
telephone service
Product Support
Content Bank
provides a variety of comprehensive installation,
service, support and maintenance programs that deliver
all levels of support and meet the unique requirements
of our customers.
Note: When you contact
Content Bank technical support, please write the
following in the Subject field of your e-mail: "<Product
Name> <version #.#> question" and
a summary/headline describing the problem.
Support
